Shipping Policy
Thank you for shopping with us.
All of our products are made to order especially for you once your order has been placed. This helps reduce waste and ensures that every item is produced with care.
Processing Time
Orders are typically prepared for production within 1–3 business days. During busy periods or holidays, processing may take slightly longer.
Delivery Times
Once your order has been produced, estimated delivery times are generally:
- United Kingdom: 3–7 business days
- Europe: 4–10 business days
- United States & Canada: 4–10 business days
- Australia & New Zealand: 5–12 business days
- Rest of the World: 7–20 business days
Please note that these are estimated delivery times and are not guaranteed. Shipping times may vary due to customs procedures, weather conditions, local postal services, or other circumstances outside our control.
Shipping Costs
Shipping charges are calculated during checkout based on the destination, product type and quantity ordered.
Order Tracking
Where available, a tracking number will be sent by email once your order has been dispatched so you can follow its journey.
Multiple Items
If your order contains more than one item, they may be produced at different facilities and shipped separately. You will receive tracking information for each shipment where applicable.
Customs & Import Duties
International customers are responsible for any customs duties, taxes or import fees that may apply in their country. These charges are determined by local customs authorities and are not included in the purchase price or shipping cost.
Delivery Address
Please ensure your shipping address is correct when placing your order. We are unable to accept responsibility for delays or additional costs resulting from incorrect or incomplete address information.
Delivery Delays
While every effort is made to deliver orders within the estimated timeframe, unexpected delays can occasionally occur. We appreciate your patience and understanding should this happen.
If you have any questions about your order, please contact us and we will be happy to help.