It’s so frustrating when you arrive at an office reception only to find that there’s no receptionist! There you stand, waiting for someone to notice you.
The staff manage to beaver away while at the same time giving you glances but, infuriatingly, not making any effort to come to your rescue?
You think, should I wait, should I talk, should I….
The problem is that when a company has a belt tightening period, then the receptionist is usually the one person that bites the dust, leaving a void in the reception area and some poor employee out of work and me, the poor visitor, left to her own devises.
I can understand the reason – maybe she spent a lot of time filing her nails or chatting on her mobile – but who’s fault is that? She should have been kept busy with a crucial occupation that most small companies ignore.
She could have been the companies “Social Media Whizz Kid”!
Now don’t get me wrong, I am not saying that you would encourage her to chat on Facebook all day, I’m talking about structured marketing using Facebook, Twitter, Plaxo, LinkedIn and all the other important social networks.
What many companies don’t know is that if an employee is using a company e-mail then you have every right, as their employer, to monitor their e-mails. This is the first thing you should make clear to your new receptionist stroke online marketing manager.
She would be given targets to meet and results to report on, in fact she would be kept extremely busy.
There’s three things you would need to have in place in order to ensure you really do benefit from her activities, in other words to make sure she is actually marketing your business not chatting and making dates with her new found friends.
1) A weekly feedback report.
This would be to check such things as, how many followers you have gained on Twitter and how many “fans” on Facebook and contacts on LinkedIn, Ecademy and Plaxo etc.
2) Someone to write good copy.
Find your cleverest writer, (you could hold a competition!), and get them to write a couple of blog posts a week. The posts should contain all the right key words for the search engines and, ideally, should come out of your website but if you don’t have a blog on your website then you can start a blog easily using blogger, or blog spot, there are many others! (A little bit of training for your blogger wouldn’t go amiss either!)
3) A good trainer.
It doesn’t matter how much your staff think they know about Facebook etc, they will undoubtedly, not know about the right way to leverage this new media to market your business.
The beauty of teaching a member of staff Internet Marketing is that you will be in complete control; your staff member will be gaining some great skills and you will save a lot of money down the line – money that you would have had to pay to a marketing company to do it for you.
Give a man a fish and he eats for a day teach him to fish…………
Pat Sutton – Professional Blogger and Marketing Director at Niche Media Marketing
One to one training, workshops and seminars on Social Media Marketing.
Pat Sutton – Forbes Listed as the 30 women entrepreneurs to follow on Twitter!
Did you know that blogging is the new “BLACK”?
A blog can be uploaded to networking sites to spread the word about your business – that’s free advertising!
A blog gives you the chance to voice your opinions to the world.
A good blog can generate subscribers and we all know how important they are!
A blog with the right keywords will help the search engines to find you.
An informative blog can give you kudos…you could be seen as an expert in your field.
A blog can create an income from affiliate advertising and adsense.
So what are the 8 things you should have on your official blog site.
1. A subscriber’s sign up box. This will enable visitors to subscribe to the RSS feed of your posts.
2. A newsletter subscription box. Once they have agreed to receive your mailings then you can safely market to them by e-mail – it is always better to add a few subtle links to your products or services in a newsletter than to bamboozle them with adverts.
3. A comment box. When people comment on your blogs you are capturing their details.
4. The Opportunity to buy something. Of-course it is great when your visitors spend money on your website but you will need a lot of visitors to make any real profits from it but it is possible. The magic word is traffic!
5. Adsense – I have a lot of visitors and do make a few bob from Adsense but again you need a lot of traffic to make any real money.
6. Adverts – a busy website is more likely to attract advertisers so concentrate on getting your visitors up before you approach any advertisers.
7. Bookmarking buttons to places like Facebook, LinkedIn and Twitter. Everytime you write a new post hit those networking buttons and send your work around the web. I am a member of 50 groups with LinkedIn alone, my posts go out to all of them on a daily basis. Don’t upload the full article, just a snippet then a link to your website.
8. This brings us to the most important part of your blog or article…THE TITLE!
If you want literary accolades then write something clever like “To blog or not to blog that is…..”
The trouble is that this title will not help the needy searcher…if your target audience is someone who wants to know more about blogging then make your title as search engine friendly as you can.
Think of the words people will use when searching Google then create your title to not only inform people of the content of your post but also include the important keywords.
Pat Sutton
Official Blog – Internet Marketing and Personal Development
http://www.patsutton.com
It doesn’t matter what kind of business you have and how benevolent you are, you can give things away for free, you can raise money for great causes, you can hold people’s hands but everyone at sometime needs to make a living.
The baker puts bread on your table, not to feed your family but to feed his own!
I am sure, if you own a bakery or a grocers then online marketing is not so important but if you have a product or service that has a website at it’s heart then you need to know how to drive traffic, create a contact list and to make sales.
Ok, so you have a great website that showcases your products or services or you have signed up for an online, work at home business that has provided you with their propriatory website to promote – what next?
It doesn’t matter what kind of online or offline business you have, if you sell from a website then you need to get it out there to the right target audience.
Not many of us are really clever enough to know, for sure, who will buy from us, I promise you, I have had many surprises! But somehow we need to work out how to get our business in front of buying customers. So a scatter gun approach is not really the way to do it, you need to target the right people.
So how do you recruit people to an online business. How do you get people to come to your website?
Online? Offline? Cold calling? Friends and family?
Let’s look at Friends and Family first.
If you want to lose friends then pitch to them, the same with family members. I don’t know about you but I would hate it if my loved ones avoided me because they felt guilty for not buying into my business! So that is a definite “no no”.
Cold calling? Hey! I’m into this online gig because I want to enjoy it, I want a better quality of life and cold calling just does not do it for me! So, for me, that’s out too.
Offline – now here’s a thing – yes it can work, even for an online business. You could:
1. Get out there to your local business networking events.
2. Build relationships with local business owners to encourage referrals.
3. Take stands at exhibitions.
4. Advertise in the newspapers.
5. Give out flyer’s in shopping malls and markets.
6. Carry business cards for those chance encounters!
Then there’s ONLINE.
Now this is where your marketing can really rock!
Here are my 5 very best online marketing tips.
1. Any good at writing?
You don’t have to be Jeffrey Archer but a good clear blog with all the right keywords can be a fantastic marketing tool.
The article should not be about your business but about something helpful for the reader. Of-course it should be linked to your business, for instance if you are a garden landscaper then an article or blog about growing roses would be good but a blog about baking a chocolate cake may not be.
You need to engage with the reader, they need to see you as a leader and expert.
Once you have constructed your blog or article you then need to add a clear succinct signature at the bottom, this is very important for obvious reasons.
I know what you’re asking….what do I do with my blog once it is finished?
Well if you have a blog section on your website then that is ideal as readers can click to your website to read the blog.
You would open your blog on your website, copy the URL or address and add that link along with a catchy intro like:
An easy way to bake a chocolate cake – if you love chocolate you’ll love this – http://www……
You would add it to places like Facebook, Twitter, Ecademy, LinkedIn etc that’s assuming that you are a member of all these social sites, if not why not???
If you have written your blog on someone else’s website, like Blogger, Ezines or another blogging platform like my site for business women, TheBusinessWoman then you need to make sure that all your website details are in your signature.
2. Twitter!
I know a lot of people think that Twitter is a waste of time well, I promise you that it is not, if you do it right.
A daily tweet containing great advice to followers who are your target audience can really boost your profile. If you have a good profile then people will see you in a good light and are more likely to buy from you. If you read my blog, How to market on Twitter, you will see how you can make Twitter really work for your business.
3. Facebook Fan Pages.
Create a fan page with the same name as your business then set to work making friends and then inviting them to become fans of your page. Once you have a reasonable amount of members you can create a badge to upload onto your website. This creates a sense of community and will give confidence to your website visitors. Of-course you also have your fans to market to as well.
4. Relationships.
Join groups and forums to get to know people, (not to pitch to them), once they get to know you they will eventually ask you what you do and then you can get away with a subtle pitch.
5. LinkedIn groups.
Join the groups on LinkedIn, you are allowed upto 50 group memberships. Of-course you need to find groups of people who would be interested in your sector and will be beneficial to you as well. Then once in a group you can upload your articles or blogs to their discussion pages. These are then sent out by the system to the group members in update e-mails. Some of the groups have memberships of thousands of people each so your one article alone can get you enormous exposure.
Pat Sutton – Internet Marketing Specialist – Official Blog Site http://www.PatSutton.com
Business Mentor with LifePath Unlimited – http://www.ThisBusinessRocks.com
When, after 8 years, I decided to emerge from the security of a monthly salary I was met with the usual, “Are you sures and are you mads”
Thankfully, I didn’t listen
I felt that as Marketing Director of a company like Advantage Business Angels I was being held back.
My talent for thinking outside the box was not really required in a, dare I say it, formal, don’t do anything radical, don’t do anything crazy, institution like ABA.
I understood, we had to be seen as reliable, dependable, professional – in other words a bit stuffy, for people to take us seriously but it didn’t help me and my yearning to have my creativity unleashed!
My multi tasking skills are quite good, after all I am a woman, but even the most organised of people would struggle with a seriously demanding Managing Director, (sorry Neil), Magistrate’s duties, mothering duties, grandmothering duties and trying to run a business in my spare time duties.
So I did it – I’m now free – free to follow my dream to be an Internet marketing queen.
And I have just received my first official accolade – I am in the company of some fabulous ladies on The Forbes List of The 30 Women Entrepreneurs to follow on Twitter – I have made my mother so proud and I’m quite proud of myself as well.
Pat Sutton – Professional Blogger and Internet Marketing Specialist – Official Blog – http://www.PatSutton.com
Follow me on Twitter “TheBizWoman”
I am so excited to be on the Forbes List as Thirty Women Entrepreneurs to follow on Twitter.
I am honoured to be in the company all those inspirational women.
Forbes’ Natalie MacNeil said:
Twitter has been an incredible tool for connecting with like-minded people from around the world. I am always on the lookout for women entrepreneurs and women in business to follow, connect with and learn from. The following 30 women entrepreneurs have excellent Twitter feeds to follow….. ”
So what does this mean to me and how can I, as a marketer, profit from this?
We women are not very good at blowing our own trumpet but we have to learn, not only to get a sound out but to play a good tune!
Here are my 10 tips on what to do when you have public recognition to shout about.
1. Turn your good news into a helpful article or blog, as I have done here.
2. Once you have created your blog, grab the URL and get it out across the web to social networks like Twitter, Facebook, MySpace etc.
3. Post your blog on all your group’s news pages on LinkedIn. If you are not a member and have not joined any groups then why not? (My blog about marketing on LinkedIn coming soon).
4. Add your news to your e-mail signature.
5. Use your news to prove your credibility, for instance when trying to get articles or books published.
6. Add to all your marketing brochures and publications.
7. Include the news in any advertising campaigns.
8. Create a banner that you can pop onto your website.
9. Send your news, together with a story about how you gained recognition, to your local or national newspaper editors.
10. And probably the most important thing to do is to say thank you to the journalist…if you can’t get to her or he directly, write to the editor or better still both!
Think on this…it’s great to feel you are important. The feeling is infectious and once you get the bug it will drive you to strive for even more success. But my tip here is, “What goes around, comes around”.
I believe that if you help others as much as you can then good things will happen to you!
Thank you so much Natalie, I’m truly honoured!
If anyone has any other ideas – love to hear them!
Pat Sutton – Official Blog http://www.patsutton.com
Wow! I’ve been listed!A Retweet allows Twitter users to share their favourite tweets with their own followers.
So if someone has 10,000 followers and they like one of your tweets and they retweet it, then it will go out to all of their followers, good eh!
It is done by copying and pasting the original tweet and sending it out. It’s usual to put “RT” plus the originator’s username at the beginning of the tweet. Here’s an example:
RT@thebizwoman: How to monetize your blog!
Obviously, if you regularly tweet great content then people will pick up on it and retweet you. They will also retweet you if your tweets are relevant to them or even, dare I say it, complementary.
A good way to get people to retweet you is to ask to be retweeted.
This works really well if your tweets are for a good cause or are likely to be helpful to your follower’s audience.
Here’s an example:
Entrepreneurs – learn how to monetize your blog PLEASE RETWEET ME!
This is only about 66 character; very important if you don’t want retweets with clipped off ends as you are only allowed a total of 140 characters in your tweets.
It is always better to simplify the procedure for your retweeter.
There is a great little application called PleaseRT.me – http://pleasert.me/
You add your tweet and it makes you keep it short then it adds a plea for a retweet at the end of your message, (I’m saying “message” because I’m fed up of saying “tweet”), which your follower can then click on to easily retweet without all the copy and pasting.
You can try it out now by retweeting this post.
Let’s face it if you don’t ask you don’t get!
Pat Sutton – Official Blog, http://www.patsutton.com
Retweet – What does it mean and how important is it!Thank you to all the people who have e-mailed me and commented on my websites about my first Twitter article. Here is a link to it, if you would like to read it again:
http://patsutton.com/index.php/archives/154
I am so pleased that you all found it so useful. With that in mind I have decided to write a sequel by way of your questions answered, hope you find it just as useful?
Here are some of the questions you have asked me:
1. What do I tweet about?
It is important not to be self serving. If you want people to follow you and to re-tweet you then the magic word is “quality”.
As an example: A gardening company would tweet about the best way to keep your grass nice and green or the easiest way to grow marrows…get the drift? Of-course, don’t forget to include where the tweet has come from. If you have a long website name then shorten it at “bitly.com”. If you are promoting a blog or website, try asking a question or excite them by announcing something new happening; you will find that more people will click through if they are curious.
2. The direct messages from people thanking me for following or just saying hello – should I answer them?
If, like me, you have a number of Twitter accounts then it would be a full time task to answer all your direct messages. I do sift through them and answer ones that are of interest but I am afraid that we are victims of our own actions – a lot of the messages that come into my inbox are automated so it can be a fruitless excersise and will fall on deaf ears I am afraid.
3. Is there a platform where I can manage all my Twitter accounts together?
Yes, there are many…I use Hootsuite which I believe is the best – you can add as many accounts as you want and you can tweet right out of the program to all or any of your accounts with just one press of a button. It also has the facility to feed your Blog or articles automatically to your Twitter stream.
4. Is it OK to ask questions of my followers?
Absolutely yes. I have asked many business related questions and had some really helpful replies. The best one was when I was told by my doctor that I had a slightly under active thyroid. He said that if I started medication I would probably be on it for the rest on my life. He told me that it is possible to treat the illness with natural therapies and change of diet so he advised me to give the natural route a go before resorting to medication.
After fruitless searches on Google I decided to ask my Twitter following on my “WomenSpeakBiz” account. I was in-undated with replies and helpful suggestions, it was overwhelming.
5. How do I know if people are mentioning my Tweets?
You can use “Twitter Search” you will be able to search for your Twitter name. It is not a bad idea to contribute to the conversations occasionally.
If you use TweetLater, (mentioned in my “How to Market On Twitter” blog), you can subscribe to a digest. They will send an e-mail to you every time someone mentions you or re-tweets your tweet.
6. Is there a more targetted or better way to follow people?
Yes there is, it is called Twellow!
Twellow is a directory of public Twitter accounts, with hundreds of categories and search features to help you find people. The beauty of Twellow is that you can search by name, demographic, sex, business, geography, industry or just keyword.
As a Twitter user you are probably already on there but, it is a good idea to register. If you register then you will be able to update your profile and add yourself to categories so that people can find you easily.
I found the geographical search great as I have a social network based in Warwickshire, Uk and I wanted to follow people in the Warwickshire area so that they would, hopefully, follow me! Once they did follow me, my direct thank you message to them would subtly mention my social network and …. Bob’s you’re uncle, my Warwickshire Network would start to populate nicely!
7. What if I want to write more than the 140 character limit?
You have a platform called TwitWall. If you already have a Twitter account, all you need to do is to login to TwitWall using your Twitter userid and password.
Twitwall is a sort of Blogging companion to Twitter. Your submissions can be less formal than a blog but more comprehensive that a Tweet. Every time you write something on TwitWall it will feed onto Twitter complete with a link to your full entry. It is a great way of getting longer messages out quickly.
So why do we use Twitter?
Relationship building, profile building, sharing ideas, marketing, getting answers, staying connected, news, staying up to date, direct messaging, communicating……..
Can you think of more?
Pat Sutton is a professional blogger her website is http://www.patsutton.com
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